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Frequently Asked Questions

Can I pick up my order at the store? Where are you located?

Yes, please contact us. We have a by-appointment only specialty cake shop in Pembroke Pines, Fl.

Do you deliver the cakes?

Yes we deliver to all of South Florida and the Florida Keys. Since most of our decorated cakes required to be assembled on site, we charge a flat delivery fee of $50. 

Do you have a retail store where I can walk in an purchase a cake on the spot?

No, sorry. Each of our cakes is custom made according to client’s specifications. And since we don’t freeze our cakes we do not have stock, you can call us with a day notice and we will gladly baked you a fresh cake.

Do you make display cakes?

We do make display cakes, please contact us for more information.

Do you make vegan, gluten, dairy-free cakes?

Yes, we have a special menu for those clients requiring a special diet. Please contact us with your requirements.

Do you ship your cakes?

Due to the delicate nature of our custom cakes we cannot ship our custom decorated cakes at this time. However, check out our Shop Now page for Gourmet Cakes-To-Go and our Sugar Favors, which are available to order to anywhere in the continental USA.

How far in advance should I place my order?

We’d like as much lead time as possible, but if you have a short-notice order, contact us and we’ll try to get it done for you! If possible, we ask that you give us at least 4 to 6 weeks’ notice.

How much are cake tastings, and what do they entail?

Cake tastings are free for clients. Design Consultation / Tasting appointments are held for large cake orders only (over 60 people). When you come to the appointment, please bring all the relevant information for your event and any pictures and design ideas you have to discuss with us. 

How much do you charge for a cake?

Our cakes start at $5 per person, based on the design and the number of servings. Please contact us for a detailed price quote. All cake flavors cost the same.

Is a deposit required when placing an order?

A 50% non-refundable deposit is required for all orders. The remaining balance is due one week prior to your event. Cake orders placed with less than two weeks' notice require full payment at the time of ordering.

What happens if I can't make it to the tasting?

If you can’t make it to your appointment, please notify us at least 24hrs in advance so we don’t bake cakes that no one is going to eat. No shows are not appreciated. 

What is your refund/cancellation policy?

A non-refundable deposit of 50% is due at time of order placement. Of course, in the event of a missed pickup date or denied delivery, Mayu’s Cakes will make every attempt to contact the client.

If a cancellation is made less than one week prior to the delivery date, the balance is due in full.

No changes can be made to orders less than one week prior to delivery date.

Please note:  delivery/setup time is final as noted on your order.

Changes to delivery/setup must be confirmed no later than one week prior to event.

In the event of cancellation:       
            1.All requests for cancellation must be made in writing.
            2. If a cancellation is received, the aforementioned deposit will not be    refunded.  
            3. If a cancellation is received less than one week prior to the promised delivery date, the full aforementioned deposit and balance are due in full.  

What methods of payment do you accept?

We accept cash, checks or credit cards (Visa, MasterCard and American Express).

Which cake flavors & fillings do you have?

Please visit our Flavors and Fillings page for a list and description of our many cake flavors and fillings.

Your Cakes are beautiful, but do they taste good too?

All of our cakes are made to order. That means we bake them when you order them--no frozen products here! We only use fresh ingredients, including real butter, milk, flour, sugar and eggs! This means our cakes not only look beautiful, but they also taste amazing! See what our clients have said..

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